Activation-DeActivation FAQ

Problem Description 1:

My old machine broke and I had to completely reinstall the OS. Now I am moving to a new machine. I want to activate QODBC on my new machine. But I cannot deactivate the QODBC CDKey on my old machine. So I am stuck.

My computer recently crashed and I need to activate QODBC on a different PC. I have my order information / CD Key. The CD Key does not work on the new computer. Would you please tell me what I need to do?

Solutions 1:

In this case, you need to raise a support ticket with "Sales - Registration - Activation Department". So our Sales team member will help you on this issue. You can Click Here for raising a support ticket.

Problem Description 2:

I am moving to a new computer. I tried to activate on the new computer and it tells me Authorized quantity exhausted. When I try to deactivate on the old computer it tells me Activation not on file.

Solutions 2:

I would like to share that after the second deactivation there is a 24-48 hour delay before the license becomes available for activation. After the 2nd deactivation, there is a 48-hour delay. Please wait for 24-48 Hours and try again.

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department": Click Here for raising a support ticket.

Problem Description 3:

Is it mandatory to deactivate current license while upgrading or downgrading QODBC version?

Solutions 3:

No there is no need to deactivate current license while upgrading or downgrading QODBC version. Just uninstall current QODBC version, install new QODBC version & Skip CDKEY step during installation.

Problem Description 4:

I do not have the CD Key on hand, Can I update my QODBC to latest version & retain my existing license Active?

Solutions 4:

Yes, you can update QODBC to the latest version without CD Key. There is no need of CD key during QODBC version upgrade. Your existing license remains active in the latest version. Just install new QODBC version & Skip CDKEY step during installation.

Problem Description 5:

Will my license get remove if I uninstall QODBC?

Solutions 5:

No license file will not remove if you uninstall QODBC. It will uninstall QODBC only.

Problem Description 6:

Will my license get automatically upgraded to latest version If I install new QODBC version.?

Solutions 6:

No license file will not update if you update QODBC Version.

Problem Description 7:

I am trying to reactivate QODBC 14 on the same server. Before reactivating, I deactivated and waited for 24 hours. Still, I am getting Authorized quantity exhausted error. Please help.

How much time Deactivation process takes?

Solutions 7:

I would like to share that after the second deactivation there is a 24-48 hour delay before the license becomes available for activation.

Problem Description 8:

I have already deactivated my license, but I cannot hold my development till License is reset, is there any workaround?

Solutions 8:

As a workaround till your license does not get reset, You can use QuickBooks Sample Company file, QODBC can work with Sample Company file and does not need License. ( If you are using QRemote - with Remote Data Access, this workaround would not work for you ).

Problem Description 9:

I deactivate the license on the computer I use and try to activate on the new one but does not let me, I need solutions right away because I deactivate from my office computer in order to work from home.

Solutions 9:

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department": Click Here for raising a support ticket.

You can take remote control of your work computer or get a license for the home computer.

After the 2nd deactivation, there is a 48-hour delay